Talk to a person.
Email us about access, the launch waitlist, feedback, or something that isn’t working. Please don’t include sensitive information about your child.
Email supportSupport is not monitored for emergencies.
Here to help
Let’s make things a little clearer.
Questions about Winnie, your account, or your data? Start here, or get in touch with us.
Getting started.
AskWinnie is in development. Join the launch waitlist to hear when access opens. We’ll share download instructions and final membership details when they’re ready.
Already have early access? Use the sign-in method associated with your invitation. Contact us if you can’t get back in.
Your data, explained.
In the app, open Privacy & data to manage saved chat. Household owners can export shared data and change chat retention. Each caregiver can clear their own private conversations.
Clearing chat does not remove approved memories, shared situations, accepted plans, or check-ins. Review saved memories separately. For an account deletion or waitlist removal request, email hello@askwinnie.app from your registered address.
About your check-ins.
A conversation about a reminder isn’t a scheduled check-in. Review the time and confirm it in the app. Check that notifications are allowed in your device settings.
Open the relevant situation to review or cancel a check-in. If delivery looks wrong, email us the approximate time and your device type, without including private conversation text.
Common questions.
One thing at a time
You don’t have to have
all the answers.
Join the launch list. We’ll be in touch when Winnie is ready.